Privacy Policy

Last Updated: July 2026

At draculas-castle.com, operated by Paula Reese (“we”, “us”, or “our”), protecting your personal data and maintaining strict transparency is a core priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and utilize our third-party ticket booking and management services.

1. What Personal Data We Collect

We may collect and process the following categories of data when you interact with our platform:

Identity and Contact Data: Full name, email address, and phone number provided during the reservation process.
Payment and Transaction Data: Details regarding payments made through our secure third-party billing providers. Please note: Your complete credit or debit card details are processed directly and securely via encrypted protocols by our payment processor (such as Stripe). We do not store your raw payment details on our infrastructure.
Technical and Usage Data: Internet Protocol (IP) addresses, browser type and version, time zone settings, operating system, and data regarding how you navigate and interact with our website.
Consent Preferences: Your explicit preferences regarding cookies, privacy settings, and communication permissions.

2. Why We Collect and Use This Data

We utilize the collected information strictly for legitimate business and operational purposes, including:

Service Fulfillment: To act as your authorized agent to process, secure, and deliver your entry tickets from official channels.
Customer Support: To communicate transactional updates, transmit your digital e-tickets, and respond to your inquiries.
Security and Fraud Prevention: To verify transactions, prevent unauthorized activities, monitor for chargebacks, and protect the integrity of our platform.
Platform Optimization: To analyze website traffic, monitor conversion patterns, and improve user interface performance using analytics tools (such as Google Analytics).

3. Legal Basis for Data Processing

We process your personal information strictly under the following legal frameworks:

Contractual Necessity: Processing is required to execute the booking management service you have explicitly requested and purchased.
Consent: You have granted explicit permission for data utilization (such as accepting performance or analytical cookies).
Legitimate Interests: Processing is necessary to protect our platform from fraudulent transactions, ensure network security, and optimize our advertising campaigns.

4. Data Retention and Security

Retention Period: We retain your transactional and contact information only as long as necessary to fulfill your booking requests, provide customer care, address potential chargebacks, or comply with mandatory tax, accounting, and legal reporting obligations.
Security Measures: We implement industry-standard technical security protocols to shield your personal data from unauthorized access, loss, alteration, or disclosure.

5. Your Data Protection Rights

Depending on your regional jurisdiction (including protections under regulations such as the GDPR or relevant US state laws), you hold specific rights regarding your personal information, which include:

The right to request access to and a copy of your stored data.
The right to request rectification of inaccurate data or complete deletion of your records.
The right to object to or restrict specific types of data processing.
The right to withdraw your consent at any time for consent-based tracking.

6. Third-Party Disclosures

We do not sell, rent, or trade your personal information to outside marketers. Data is shared exclusively with critical third-party infrastructure components necessary to complete your service, including:

Fully compliant, encrypted payment gateways (e.g., Stripe).
Automated transactional email deployment servers to ensure delivery of your digital QR code tickets.
Legal, regulatory, or administrative authorities when strictly required by enforceable laws.

7. Privacy and Support Inquiries

To exercise any of your data protection rights, request information deletion, or submit questions regarding our operational privacy standards, please contact our designated privacy representative directly:

Business Operator: Paula Reese
Physical Address: Lubbock, TX 79416, USA
Dedicated Contact Email: office@draculas-castle.com
Support Contact Phone: 806 758 7938