Refund Policy

Refund & Cancellation Policy

Effective Date: July 09, 2026

Thank you for utilizing the third-party booking management and ticket facilitation services of draculas-castle.com (the “Site”), operated by Paula Reese.

Because our service involves securing personalized, capacity-restricted, and strictly timed entry slots directly from official venue channels on your behalf, we enforce a transparent policy regarding cancellations, refunds, and booking modifications.

1. General Policy: All Sales Are Final

Strict No-Refunds: Except as explicitly outlined in Section 2 of this policy, all service fees and ticket facilitation purchases made on this Site are strictly final, non-refundable, and non-exchangeable.
Customer-Initiated Changes: No refunds, credits, or cancellations will be issued for customer-initiated reasons, including but not limited to: change of personal travel plans, selection of incorrect booking dates/times, flight or transport delays, or failure to arrive at the venue for your allocated time slot.
Why This Policy Exists: Timed-entry slots have strict capacity limitations enforced by the venue management. Once our agency secures a reservation slot for your itinerary, that allocation cannot be recovered or transferred to another traveler.

2. Limited Exceptions for Refunds

Refund requests will be evaluated strictly on a case-by-case basis and may be approved only under the following specific criteria:

Official Venue Closure: If the venue is officially closed to the public on your scheduled date due to mandatory maintenance, adverse weather conditions, or unforeseen operational halts, we will issue a full refund or offer a complimentary date change.
Force Majeure: Proven major disruptive events, such as government-mandated travel restrictions, natural disasters, or severe civic emergencies that render fulfillment of your booking legally or physically impossible.
System/Technical Errors: Validated duplicate billing or technical booking errors originating directly from our platform’s payment infrastructure.

Submission Window: All exception-based refund requests must be formally submitted via email within seven (7) days of the original purchase date and prior to the scheduled date of the visit. draculas-castle.com reserves sole, final administrative discretion over eligibility determinations.

3. Service Pricing & Fees Transparency

As an independent travel agency, the total price paid at checkout represents the face value of the entry ticket combined with our proprietary booking management, allocation procurement, and customer support fee.

In the event that an exception-based refund is approved under Section 2, the refund will be processed back to the original payment method used during checkout.
Depending on your banking institution, approved refunds typically reflect in your account within 10 to 14 business days.

4. Chargebacks and Payment Disputes

We remain fully committed to resolving customer issues transparently and professionally. By utilizing our services, you agree to contact our support team to resolve billing inquiries prior to initiating a formal chargeback with your financial institution.

Our legal department vigorously contests unauthorized, fraudulent, or unjustified chargebacks. We reserve the right to recover all administrative fees, chargeback penalties, and legal expenses incurred from defending against bad-faith payment disputes.

5. Customer Support & Contact Information

To submit a formal refund request under an eligible exception, please email office@draculas-castle.com with your full name, booking reference number, scheduled date of visit, and verifiable supporting documentation (such as an official venue closure announcement or travel disruption proof).

Business Entity Name: Paula Reese
Corporate Address: Lubbock, Texas 79416, USA
Dedicated Support Email: office@draculas-castle.com